Question 1

How do I delete images from the model and garment carousels?

Accepted Answer

Press and hold on any image within the carousels and a 'Delete' button will pop up.

Question 2

Are my images saved if I delete the app?

Accepted Answer

At the moment, no, all images are stored on-device. So upon deletion all images will be irrecoverable

Question 3

I got an error when generating—how do I troubleshoot?

Accepted Answer

• Check your internet connection (we need at least 1 Mbps upload).
 • Make sure you still have free credits (or an active subscription).
 • If it still fails, tap Support in Settings to contact us. We’ll investigate right away!

Question 4

Why did my try-on image look off?

Accepted Answer

A few common factors can affect the AI’s results—try these tips:
1. Use a front-facing photo: The AI needs a clear view of your body outline.
2. Match skin-exposure levels: If you’re trying on a sleeveless dress, upload a photo where your shoulders are also bare. 
3. Wear form-fitting clothes: Tighter or more revealing outfits help the AI understand your proportions. Loose clothing may lead to strange draping.
4. Check your lighting: Aim for even, natural light without harsh shadows or glare. Good lighting helps the AI distinguish edges and colors more accurately.
5. Select the right category: Make sure you’ve tapped Tops, Bottoms, or Full-body before hitting Try On—the AI tailors its processing to each garment type.

Question 5

My subscription isn't appearing in the app?

Accepted Answer

If you just purchased your subscription, sometimes the app requires an app restart for  subscriptions that were just purchased to appear (just swipe up on the app and reopen)

If you are still facing issues, please contact us at support@kryptotel.net

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